FAQ

Q. How do purchase my order on the site?


To order your purchase:-

  1. Click the “Add to cart” button on the products you wish to purchase.

  2. Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed with your payment for the products.

  3. You'll reach a log-in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.

  4. You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.

  5. From here, you need to select your shipping methods and click the “next” button.

  6. Next, you'll need to choose your payment method then click the “next” button.

  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.

  8. Click “Confirm Order” to complete the order.

 

 


Q. What are the payment methods available?

JOM Pharmacy Webstore offers Payment Method as shown below:-

  • Credit Card / Debit Card / e-Wallet / Online Banking via ipay88

 


Q. How to change my account personal information and shipping address?

  • Log in to your account → Click on “My Account” → Edit your account information and Shipping address here.

 


Q. I forgot my password for my account. What should I do to retrieve it?

  1. Click on “Forgot Password?” and fill in your email that was used to register the account in the box.

  2. Click Submit.

  3. A verification token will be sent to you. Once you have received the token, use the new password given to log in and change the given password to your desired password.

 


Q. Can I cancel an existing order that has been made?
No, orders that have been made will not be canceled.

 

 


Q. What is the product's transaction currency?
All product transaction currency will be done in Malaysian Ringgit (RM).

 


Q. Which courier company is involved & how long does the delivery usually takes?
J&T Express is provided. Its delivery time usually depends on your location. Usually, it takes 7-14 days of delivery days. We will further notify you once an order has been placed. 

 


Q. I still have doubts!
Sorry that we're unable to clear your doubts on the FAQ page. Please kindly send us an email to jompharmacyonline@gmail.com or WhatsApp us (+6010-271 9191) for us to clear your doubts.